In 2023 I was the lead designer on a high-priority project at Capital One to reduce Zelle fraud Scams by $250,000 a month. I was tasked with concepting and collaborating with a cross-department team to delivery a new Back-office agent workflow.

The goal of the redesign was to create a user-friendly website where readers could stay informed about Garmus’ latest works, and upcoming planned events, as well as to provide them with an easy means to purchase said works or RSVP to events in their area. With a revamped site, Garmus can more effectively promote her brand and engage with her audience.

For this project, I was tasked with coming up with the branding and advertisement campaign as well as a couple of interactive deliverables for a fictional consumer technology event.

Worked with partners across bank operations, product management, tech, process, and other designers to research, wireframe, prototype, and user test a redesigned workflow for case management for 400 back office agents across customer protection.

This was a project that spanned 2 weeks. The goal was to take a rapid approach to tackle a problem, then showcase my design process to fellow designers.

I was responsible for building the brand for this fictional non-profit, and a few interactive deliverables that will help teach and remind children what to do during their brushing routine in the morning and evening.

College assignment where I was tasked with designing the branding and experience for a fictional fusion restaurant out of New York City.

Redesigned, and developed the note capture experience for over 400 back office fraud prevention agents with a focus on efficiency and uniformity to decrease department handle times and allow for better data capture.